Customer Service (Utilities)

The Customer Service Department is responsible for the daily operations of utility billing (which includes water, sewer, sanitation), cash receipting, and other customer service tasks. The mission of this department is top quality customer care. Each employee in this department devotes serious effort and energy into making sure that our utility customers and other citizens are assisted in a timely manner.  We aim to record accurate monthly usage through monthly meter reading in preparation of creating bills that are error free.  


Updated due to COVID-19


Payments can be made:

  • Online (click here) - System has been overwhelmed.  Call 1-855-372-9864 (automated) or 1-800-720-6847 (live person).
  • Night Drop Box (in the drive-thru) at the Customer Service Building (42 Community Square Blvd)

    XpressBillPay Phone Numbers 2020

Call Customer Service at 678-785-1000 with any billing questions.  

Senior Discount Information